GENERAL TERMS AND CONDITIONS OF PURCHASE, CONTRACTING, AND USE

I. OBJECT

www.novazapas.com reserves the right not to enter into any contract with a user who makes fraudulent use of the website or who breaches or violates any of the conditions contained in these General Terms and Conditions. In such cases, www.novazapas.com may withdraw the user's status as a customer of the website and deny access to www.novazapas.com.

These General Terms and Conditions apply to all contracts you enter into through the website, as well as to all commercial relationships of any kind between www.novazapas.com and you, unless explicitly stated otherwise. If a time period is established in these General Terms and Conditions, it will be understood to refer to business days, which includes all weekdays except Saturdays, Sundays, and national and local holidays in the area where www.novazapas.comis located.

II. SERVICE / PRODUCT CONTRACTING

Users agree to use the website and the services offered there in a correct, lawful, and diligent manner, and especially to refrain from using the website for purposes that may be contrary to their own goals or the law.

Users are responsible for ensuring that the information they provide when registering as users of the website is complete, true, and correct. They also commit to not placing false or fraudulent orders. If a transaction is reasonably deemed to be fraudulent, www.novazapas.com is authorized to cancel the order and notify the authorities. Users will be liable for any damages of any kind caused by failure to comply with the website’s usage rules, the General Terms and Conditions, and any other obligations required by law.

Only one customer account per user is allowed. Multiple registrations are prohibited and will be deleted by www.novazapas.com.

www.novazapas.com is not responsible for any errors or omissions on the website, nor for any direct or indirect damage that may result from its use. The website may allow users to access third-party information or, via links, to other websites operated by third parties, for which www.novazapas.com is not responsible in any way. The existence of such links does not imply that www.novazapas.com recommends or approves their content. Therefore, the user’s navigation through such external websites is at their own risk, with full indemnity for www.novazapas.com.

All transactions made by users through this website are made with www.novazapas.com. Purchasing products is done by following the established procedure on the website. During the purchase process, the system will prompt you to read and accept all these General Terms and Conditions. The contract will be considered formalized and perfected when www.novazapas.com confirms your order. After confirming the payment authorization via the selected method, you will receive an email with the details of your order. All orders are subject to our acceptance, which will be communicated to you by email when we confirm that the product is being shipped. Only the products listed in the shipping confirmation will be subject to the contract. We are not obliged to supply any product that may have been ordered until we confirm its shipment.

For orders made through this website, the prices listed on the product page at the time the order is placed will apply, unless there is an error. In any case, www.novazapas.com reserves the right to modify the prices of the products offered at any time, without prejudice to the fact that they will be billed at the price in effect at the time of order registration. These product prices include VAT at the applicable rate at the time of purchase (except in cases provided by law), as well as any other taxes that may apply.

Shipping costs are free (depending on the country of shipment).

In any case, product delivery is considered complete once the product has been made available at the delivery address specified by the customer or at the designated pickup point. If, at the time of delivery, there is no one at the delivery address, the customer is obliged to contact the carrier to arrange a delivery date. If, after scheduling a delivery, the product cannot be delivered due to reasons not attributable to the carrier or NovaZapas.com, the product will be returned to the seller, in which case the website NovaZapas.com may charge for shipping and return costs, as well as any associated management fees. Subsequently, a refund of the amount paid by the customer will be processed, minus the previously mentioned fees.

Any order returned to the sender due to an incomplete or incorrect address or unsuccessful delivery attempts may be reshipped at a cost of €20 per pair of shoes. If a refund for this shipping is requested, the same €20 fee will apply.

At the time of delivery, the customer or recipient must present identification to the carrier, check the apparent condition of the packages, and sign and note any visible observations and reservations on the delivery slip (in the format presented by the carrier). If the delivery slip is in paper form, the customer must request a copy from the carrier. In the event that, upon opening the packages, the customer notices any damage, they must notify NovaZapas.com by email within 5 calendar days of delivery.

Taxes, Fees, and Customs

NovaZapas.com is an online store operating within the Dropshipping category. This means that the customer is solely responsible for any customs duties (taxes and VAT) incurred during the processing of the product(s), and no claims can be made against the website NovaZapas.com or its owners. We reiterate that the seller is the one who directly delivers the product to the customer.

III. PAYMENT METHODS

CREDIT OR DEBIT CARD

For credit card payments, and in order to provide greater security for credit card holders, we use the Sabadell Bank payment gateway with the secure payment system known as CES (Secure Electronic Commerce).

On the "Checkout" page, you will need to enter the necessary billing details (name, billing address, shipping address, contact email, and phone number). The customer will also be able to review the orders they will be making in the "YOUR CART" section of that page. To proceed with the purchase, the customer must accept the website's terms and conditions of sale, which will redirect them to the REDSSUYS VISA platform. The purchase contract will be considered concluded when the customer receives a confirmation email from NovaZapas.com.

To make payments via credit card, you must be the holder of a "secured" card.

When paying by card, you will always be asked to provide the following details: card number, expiration date, and a validation code, which corresponds to the last 3 digits printed in italics on the back of your card, thus providing extra security for the payment.

If you have not yet received a personal code for online payments, we advise you to contact your financial institution to link your cards to the Secure Electronic Commerce service.

IV. PRODUCT DELIVERY

www.novazapas.com is committed to delivering the product in perfect condition to the address specified by you during the purchase process within the time indicated for each shipping method, upon order acceptance, unless there are unforeseen circumstances or force majeure events.

The specified address must be within the delivery area. The buyer is responsible for ensuring that delivery can take place at the supplied address during business hours when courier services make deliveries. In this regard, www.novazapas.comreserves the right to cancel the order if delivery cannot be made due to the customer's absence at the specified address during the expected time, and this happens twice. In such cases, www.novazapas.com will refund the amounts paid by the customer, excluding shipping fees.

If the product(s) received are defective or if the wrong product is delivered, the customer should contact customer service.

Users can access their complete or recently shipped orders, or those pending receipt, in the password-protected area. Here, they can also manage their personal information and subscribe to offers from www.novazapas.com.

V. WARRANTY

All items sold on www.novazapas.com are guaranteed under the terms of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

Our customer service department is at your service to help with any questions about our products. If you need help choosing your size or model, do not hesitate to contact us.

All orders are handled and shipped from our warehouse. Please allow additional time for processing during holidays and sale seasons. Orders are processed Monday through Friday, within 1-4 business days from payment date, and shipped the next day. Note that we do not ship on weekends.

Orders are shipped within 1-3 business days of payment receipt, and international shipping with Correos Internacional takes approximately 10-15 business days. A tracking number will be provided once the order is shipped, which will become active within 72 business hours. Shipping times may vary due to external factors such as holidays, weather conditions, or customs processing.

All shipments are handled by international and national courier services. We work with Correos Internacional to deliver your orders within 15-25 business days. If the order does not arrive within a maximum of 90 business days, or in the exceptional case it does not arrive, you may notify us, and we will either issue a full refund or reship the product at no extra cost using a store voucher.

Return Policy: Returns are only accepted if there is a size error by www.novazapas.com. In such cases, returns will be accepted as long as the customer notifies within 14 calendar days of receiving the order, and the correct size will be shipped.

For any doubts or inquiries about the logistics of your return, you can email: [email protected]

Returns and exchanges due to size errors by www.novazapas.com are free of charge.

In any other case, NO returns or exchanges will be accepted, except for defective products from the factory.

In the case of a NON-ACCEPTED return because the product(s) are NOT in the same condition as when they were sent, the product(s) will remain at the customer's disposal at the www.novazapas.com facilities. If the customer wishes for the NON-ACCEPTED product(s) to be sent back, they must cover the transport costs for the new shipment.

The items supplied come with a warranty for manufacturing defects; if a manufacturing defect is identified in the product, the user must notify www.novazapas.com within a maximum period of two months from discovering the defect. Once the products are examined by the quality department of www.novazapas.com, if a manufacturing defect is confirmed, www.novazapas.com will notify the customer by email of this situation. If the defect can be rectified, so that after the repair the product is in perfect working condition, the repair will be carried out; if the defect cannot be repaired and the nature of the product allows, the item will be replaced with an identical one, or the amount paid will be refunded if replacement is not possible due to stock unavailability. Refunds will be processed via the same payment method used by the customer. Given the seasonal nature of the items sold by www.novazapas.com, it is recommended that the customer report any issues with the item as soon as possible, without waiting for the full two months, as any delay in reporting potential manufacturing defects could prevent its replacement or repair at the factory.

Warranties and after-sales services will be governed by the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the text of the General Law for the Defense of Consumers and Users.

Refund Policy: Refunds will be done on the original mode of payment used.

VI. EVENTS BEYOND OUR CONTROL

www.novazapas.com is not responsible for any failure or delay in fulfilling the obligations assumed in contracts due to events outside its reasonable control (force majeure).

Force majeure events include any act, event, lack of exercise, omission, or accident beyond our reasonable control, and include, but are not limited to, the following:

a) Strikes, lockouts, or other protest actions.
b) Civil unrest, revolt, invasion, terrorist attack, war, or threat of war, or preparations for war.
c) Fire, explosion, storm, flood, sinking, epidemic, or any other natural disaster.
d) Inability to use trains, ships, airplanes, motor vehicles, or other public or private means of transport.
e) Inability to use public or private telecommunications systems.
f) Regulatory acts by any government or public authority that restrict mobility, transportation, or communication.
g) Strikes, breakdowns, or accidents in maritime, river, or land transport, or any other type of transportation.

It will be understood that www.novazapas.com's obligations under the contract will be suspended during the period in which the force majeure event occurs and continues. www.novazapas.com will be granted an extension to fulfill these obligations for a period equal to the duration of the force majeure event. www.novazapas.com will make all reasonable efforts to resolve the force majeure event or find a solution that allows it to fulfill its obligations under the contract despite the occurrence of the force majeure event.

VII. CUSTOMER SERVICE AND COMPLAINTS

Customer satisfaction is a primary concern for www.novazapas.com. Therefore, www.novazapas.com will address any queries or complaints from its customers as soon as it becomes aware of them, committing to respond as quickly as possible.

If you wish to make an inquiry or file a complaint, you can contact the Customer Service Department of www.novazapas.com.

VIII. GOVERNING LAW AND JURISDICTION

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

Will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law.

IX. FINAL PROVISIONS

If any clause of these General Terms and Conditions is declared null and void, the remaining clauses will remain in effect and will be interpreted based on the parties' intent and the purpose of these General Terms and Conditions.

The failure by www.novazapas.com to exercise any right derived from these General Terms and Conditions will not be interpreted as a waiver of that right, which can only be waived expressly and in writing.

These General Terms and Conditions constitute the sole and express agreement between www.novazapas.com and its customers with respect to their subject matter, and invalidate and replace any other agreements or arrangements, whether verbal or written, that may exist between the parties. Any modification of these General Terms and Conditions must be made in writing and by mutual agreement between the parties.

The Contract is binding for both you and us, as well as our respective successors, assignees, and legal representatives. You may not assign, transfer, encumber, or otherwise transfer a contract or any rights or obligations arising from it in your favor or for your benefit without our prior written consent. On our part, we may assign, transfer, encumber, subcontract, or otherwise transfer a contract or any rights or obligations arising from it to our benefit or for us at any time during the term of the contract. To avoid any doubt, such transfers, assignments, encumbrances, or other transfers will not affect your rights as a consumer recognized by law, nor will they cancel, reduce, or limit in any way any express or implied warranties we may have granted.

Users must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other harmful or technologically damaging programs or materials; nor should they make unauthorized access to the website, the server where the website is hosted, or any server, computer, or database related to this website. The user also agrees not to attack the website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may lead to offenses under applicable law. www.novazapas.com will inform the competent authorities of any violations of such laws and cooperate with them to identify the attacker. Furthermore, in case of breach of this clause, the violator will immediately lose the authorization to use this website.

www.novazapas.com will not be responsible for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, equipment, data, or materials as a result of using this website, downloading content from it, or following links redirected from it.

Applicable law requires that part of the information or communications we send you be in writing. By using this website, you agree that most communications with www.novazapas.com will be electronic. We will contact you via email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of electronic communication and acknowledge that all contracts, notices, information, and other communications we send you electronically comply with legal requirements to be in writing. This condition does not affect your rights recognized by law.